Dr. Joseph Michelli is the author of the best seller The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, and his latest book The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience - Courtesy of the Ritz-Carlton Hotel Company — our Subscribers got a sneak peak at that book as it was not even released at the time of the interview. Dr. Michelli is an internationally sought-after speaker, organizational psychologist, and business consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.” He has been featured on television programs such as The Glenn Beck Show and CNBC’s “On the Money” and has conducted hundreds of radio and print interviews.
For more information on Dr. Michelli, visit www.josephmichelli.com.
To purchase the book discussed on the Small Business Success Strategies® Call, click here.